Develop effective communication skills that educate, motivate and lead your team to achieve goals.


This training module offers ideas on how to create an environment where people feel appreciated and valued, where they are committed to their work, and where they look for opportunities to improve the organization.


  • Assignment 1 // Read James 3:1-5.

  • Assignment 2 // Read Chapter 8: “Engage and Inspire” from The Successful Manager’s Handbook.

  • Assignment 3 // View “The 6 Keys of Powerful Communication”.


James 3:1-5 (MSG)

“Don’t be in any rush to become a teacher, my friends. Teaching is highly responsible work. Teachers are held to the strictest standards. And none of us is perfectly qualified. We get it wrong nearly every time we open our mouths. If you find someone whose speech was perfectly true, you’d have a perfect person, in perfect control of life.”

“A bit in the mouth of a horse controls the whole horse. A small rudder on a huge ship in the hands of a skilled captain sets a course in the face of the strongest winds. A word out of your mouth may seem of no account, but it can accomplish nearly anything -- or destroy it!”


  1. This passage points out that the tongue is a dangerous combination of powerful and hard to control. What are some examples of how failure to control your tongue (in big and small ways) can hinder your ability to educate, motivate and effectively lead your team?

  2. If “a word out of your mouth may seem of no account, but it can accomplish nearly anything,” how might your carefully chosen words, spoken at the right moment, to the right person, lead to significant growth for someone? Do you have a specific example to share?


“Engage and Inspire” from The Successful Manager’s Handbook [Excerpt from chapter 8]

People want to do more than go through the motions--they want to do work that matters. When they have the good fortune to be working with a leader who challenges, inspires, and appreciates them, they can perform far above their expectations. You have the privilege and opportunity to open up people’s horizons, inspire them to dream bigger dreams, and help them find ways to use their talents in your organization. You can create an environment of enthusiasm and excellence by communicating high expectations; fostering optimistic, positive attitudes about people and their work, and ensuring that people feel appreciated and valued for their achievements and efforts.


  1. This chapter covers a lot of ground in less than 10 pages. What information did you find most insightful?

  2. Can you think of a time when someone took the time to call out the high potential they saw in you? If so, what impact did that encouragement have on your attitude, confidence, and performance?

  3. “When individuals have an opportunity to meet both professional and personal needs within the same environment, they often achieve optimum performance.” What are some ways you can connect the team’s goals with each person’s needs, motives, and personal goals?

  4. Recognizing people’s contributions and celebrating successes is a critically important part of effective communication. What was the most impactful communication you ever received that highlighted an accomplishment of yours?


“The 6 Keys of Powerful Communication”



  1. What would you say the difference is between good communication skills and great communication skills?

  2. Which of these 6 key skills do you already exercise regularly?

  3. Which of the 6 skills do you need to work on the most?

  4. Can you describe a situation from any aspect of your life where improving an opportunity area could dramatically improve the effectiveness and impact of your communication skills?

LEADERSHIP TAKEAWAYS (to be completed during group discussion)