Able to discern real needs in a way that offers spiritual and emotional support and leads to appropriate resources.


Each person will have a full knowledge of Eastside’s resources and other recommended resources and referrals (Approved by Eastside) and also confident in using only our triage model of discerning pastoral care along with its safeguards.


  • Assignment 1 // Read John 4:1-30 and answer the questions.

  • Assignment 2 // Go to our Care and Recovery page on Eastside’s website and read all about what resources we offer and answer the questions..

  • Assignment 3 // Read our Pastoral Quick Reference Guide and answer the questions.

  • Assignment 4 // Download our counseling referral guide and answer the questions.


John 4:1-30 New Century Version (NCV)

Jesus and a Samaritan Woman

The Pharisees heard that Jesus was making and baptizing more followers than John, although Jesus himself did not baptize people, but his followers did. Jesus knew that the Pharisees had heard about him, so he left Judea and went back to Galilee. But on the way he had to go through the country of Samaria.

In Samaria Jesus came to the town called Sychar, which is near the field Jacob gave to his son Joseph. Jacob’s well was there. Jesus was tired from his long trip, so he sat down beside the well. It was about twelve o’clock noon. When a Samaritan woman came to the well to get some water, Jesus said to her, “Please give me a drink.” (This happened while Jesus’ followers were in town buying some food.)

The woman said, “I am surprised that you ask me for a drink, since you are a Jewish man and I am a Samaritan woman.” (Jewish people are not friends with Samaritans.)

Jesus said, “If you only knew the free gift of God and who it is that is asking you for water, you would have asked him, and he would have given you living water.”

The woman said, “Sir, where will you get this living water? The well is very deep, and you have nothing to get water with. Are you greater than Jacob, our father, who gave us this well and drank from it himself along with his sons and flocks?”

Jesus answered, “Everyone who drinks this water will be thirsty again, but whoever drinks the water I give will never be thirsty. The water I give will become a spring of water gushing up inside that person, giving eternal life.”

The woman said to him, “Sir, give me this water so I will never be thirsty again and will not have to come back here to get more water.”

Jesus told her, “Go get your husband and come back here.”

The woman answered, “I have no husband.”

Jesus said to her, “You are right to say you have no husband. Really you have had five husbands, and the man you live with now is not your husband. You told the truth.”

The woman said, “Sir, I can see that you are a prophet. Our ancestors worshiped on this mountain, but you say that Jerusalem is the place where people must worship.”

Jesus said, “Believe me, woman. The time is coming when neither in Jerusalem nor on this mountain will you actually worship the Father. You Samaritans worship something you don’t understand. We understand what we worship, because salvation comes from the Jews. The time is coming when the true worshipers will worship the Father in spirit and truth, and that time is here already. You see, the Father too is actively seeking such people to worship him. God is spirit, and those who worship him must worship in spirit and truth.”

The woman said, “I know that the Messiah is coming.” (Messiah is the One called Christ.) “When the Messiah comes, he will explain everything to us.”

Then Jesus said, “I am he—I, the one talking to you.”

Just then his followers came back from town and were surprised to see him talking with a woman. But none of them asked, “What do you want?” or “Why are you talking with her?”

Then the woman left her water jar and went back to town. She said to the people, “Come and see a man who told me everything I ever did. Do you think he might be the Christ?” 30 So the people left the town and went to see Jesus.

New Century Version (NCV)

The Holy Bible, New Century Version®. Copyright © 2005 by Thomas Nelson, Inc.


  1. What were the cultural issues in this passage?

  2. How did Jesus deal with those cultural conflicts?

  3. What was the women’s issues and concerns spoken and unspoken?

  4. What was the women’s real need?

  5. How cooperative was the women in their conversation ?

  6. How did Jesus move from her wants to her need?

  7. How does this passage apply to your interactions?

  8. How can you discern real needs?

  9. On a scale of 1-5 with 5 being high, how would you describe your skill level in moving people from wants to real needs? What made you give yourself that score?


Go to our Care and Recovery page on Eastside’s website and read all about what resources we offer.


  1. What Eastside Care and Recovery resources do you need to learn more about?

  2. Who is someone you know that could benefit or has benefited from one of these resources?

  3. Share a story of Care and Recovery that you have personally experienced or has impacted someone you were assisting.


Read the Quick Reference Guide below:



Using a triage model you provide spiritual and emotional support AND connect them to appropriate resources on and off campus.

- Listen to their story.

- Ask questions.

- Ask for the outcome they are seeking.

- Point them towards potential next steps (resources).

- Pray with them.

- If you don’t know it don’t fake it. Ask for help


- Try to fix.

- Take on their problem.

- Get emotionally entangled in the situation.

- Make decisions for them.

- Be a counselor


A situation requiring immediate response and/or intervention.

  • Severe medical issue
  • Dangerous or unsafe people
  • Disruptive people
  • Suicide Threat
  • Threat to harm someone else or their property
  • Threat to harm church
  • Suspicion or report of abuse (neglect, psychological, physical, sexual, elder or dependent adult)
  • Report of rape
  • Custody dispute on campus

NOTE: An immediate physical need (food, housing, transportation) is not a crisis but is a pressing concern. Hand them off to the Compassion team at the counter in the Cafe.


If the person is an attender, refer them to the online application or to the Compassion team. If someone is not part of Eastside refer them to other sources on 211. Eastside’s assistance funds are limited and applicants request are reviewed by a committee every Tuesday and decisions to assist are made collectively. DO NOT OFFER FINANCIAL ASSISTANCE or the IDEA of FINANCIAL ASSISTANCE before speaking to the Compassion team. DO SAY “Let me consult with our Compassion team to see if we have any other ideas/resources we can offer you and i’ll get back with you.” Then consult with the compassion team to determine a course of action.


  • Respond/report anything suspicious to appropriate resources.
  • Use the buddy system as soon as possible – don’t’ go it alone
  • Inform supervisor asap
  • Utilize crisis protocol for your campus (Security, MRT, PD, FD);
  • Communicate to ALL staff if there are ever no security or medical volunteers for an event so they can respond appropriately and expediently to crisis situation w/o on campus support



  1. Any evidence of child abuse (neglect, physical, psychological, emotional, sexual)
  2. Any evidence of elder or dependent adult abuse (neglect, physical, psychological, emotional, sexual or financial abuse/exploitation)
  3. Threat of physical harm to another
  4. Threat of harm to self (suicide) – suicide is the focus here; you are not responsible to report addictions, reckless behavior, etc. If a minor is threatening suicide, the mandated reporting still applies but you must also immediately inform the parents as well.
  5. Information posing a threat to harm the congregation and/or ministry of church (*Not State Mandated but an ECC practice)


  1. Document time, place, people and details of interactions as well as your response.
  2. Fill out any necessary mandated reports in required time frame.


  1. Never have a private conversation with someone of the opposite gender alone and not visible (door open, within earshot of others closed if it has a large window); never have a private conversation alone with a minor of either gender
  2. Always ask an adult if they’d prefer to meet with a staff member of their gender or prefer to have one join your conversation. If you feel uncomfortable with the situation for any reason, you can bring in another staff person of their gender. Never override your gut!
  3. When meeting with a person of the opposite gender, be prepared to cut them off if the conversation heads into uncomfortable territory. Ex “I think it would be more appropriate if we had a male/female leader join us.”
  4. Always connect a minor with same gender leader/staff person for personal conversations if possible -- if minor is opposite your gender but prefers to speak with you then ask a leader/staff person of their gender to join the conversation.
  5. When making recommendations for professional resources begin with disclaimer: “I’m not a trained professional but it sounds like you could benefit from meeting with …..”
  6. Maintain confidentiality – These conversations are not future water cooler fodder. Keep it confidential.
  7. If you don’t know, don’t fake it. Admit it. Let them know you’ll look into it more, research some options, need to gather more guidance/feedback/direction, and then you’ll get back to them.
  8. Don’t be an island; ask for help when you need it.
  9. Never go it alone in high-pressure situations – share it with your supervisor.
  10. Keep notes about case sensitive conversations and keep your notes secure.


  1. What is the difference between our Triage Model and a Treatment Model?

  2. What is the difference between a crisis and a pressing need?

  3. Have you ever had any experiences dealing with someone with a crisis? What about the experience was good/bad? How did it impact you? To those around you?

  4. What concerns or questions do you have?


Download ECC Counseling referral list and bring it to our group discussion and answer the questions.


  1. What is the disclaimer you found on the counseling referral list?
  2. Why do you think it is important to share disclaimers with those you are assisting.

LEADERSHIP TAKEAWAY (To be completed during group discussion)